Return policy

At Gleaza, we are committed to providing you with an exceptional shopping experience. We understand that sometimes an item may not meet your expectations, and we want you to shop with confidence. That’s why we offer a clear and flexible return and exchange policy.

1. Return & Exchange Eligibility

We gladly accept returns and exchanges under the following conditions:

  • Items must be unused, unworn, and in original condition with all tags, labels, and packaging intact.

  • Return or exchange requests must be submitted within 30 days of receiving your order.

  • Sale items, accessories, and gift cards are non-returnable, unless the item is defective or damaged.

  • If you received a damaged, defective, or incorrect item, we will cover return shipping and offer either a full refund or an exchange.

2. How to Return or Exchange an Item

To initiate a return or exchange:

  • Contact us at info@gleaza.com within 30 days of receiving your item.

  • Include your order number, the item(s) you wish to return or exchange, and the reason for the request.

  • Our customer service team will respond promptly with return instructions and assistance.

3. Refund Process

Once we receive your return and confirm it meets our return criteria:

  • Refunds are processed within 1–3 business days to your original payment method.

  • Please note: Original shipping fees are non-refundable unless the return is due to a product defect or order error.

  • Prefer an exchange? Just let us know, and we’ll be happy to assist.

4. Free Returns for Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will:

  • Cover the return shipping cost

  • Offer a full refund or send a replacement item
    We sincerely apologize for any inconvenience this may cause.

5. Hassle-Free After-Sales Support

We aim to make every part of your shopping experience smooth, even after purchase:

  • Reach out to info@gleaza.com with any concerns.

  • Our team will provide personalized assistance and updates throughout the process.

  • Your satisfaction is our top priority.

6. Transparent & Simple Process

  • No hidden fees. All costs will be clearly communicated.

  • We provide easy-to-follow instructions for every return and exchange.

  • We’re here to ensure the process is clear and convenient for you.

7. Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return:

  • Gift cards

  • Worn or damaged jewelry

  • Final sale or clearance items

8. International Returns

We accept international returns that meet our standard return criteria.
If you're outside the U.S., contact our customer service team for detailed return instructions and support.

9. Our Commitment to You

At Gleaza, we stand behind every piece we sell. Whether you need a return, exchange, or just have a question, we’re here to help — professionally, promptly, and with care.

Thank you for choosing Gleaza. If you have any questions about our return policy, don’t hesitate to contact us at info@gleaza.com.